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Home EDM News

Secret Project Releases Statement After Tickets Were Erroneously Cancelled & Refunded

by Matthew Meadow
September 26, 2018
in EDM News, Events
Factory 93 Goes Next Level with Eric Prydz Presents Pryda [Event Review]

When a festival cancels and refunds your tickets without any explanation, the logical conclusion in anyone’s mind is that the event has been cancelled. However, for an unconfirmed amount of people this past weekend, they can breath easy knowing Secret Project Festival is still going on.

According to FrontGate tickets, the platform through which people purchased their passes, it was due to some kind of error on their end.

“Secret Project is still scheduled for October 13th-14th,” they confirmed. “We are able to reconfirm your order and recharge you for the tickets via the link sent to your email. In order to initiate the recharge, please provide your authorization to do so by visiting the link in your email and filling out the form. The new charge will be initiated and hit your account within 72 hours of your authorization. We apologize for this error and any inconvenience caused.”

The event is set to feature some of techno’s and house’s biggest artists like Âme b2b Dixon, Marcel Dettmann, Stephan Bodzin, Tale Of Us, Carl Cox, Bonobo, Bicep, DJ Tennis, and more.

If you did not receive an email update, please contact Front Gate Tickets by email at [email protected], or by phone at 888-512-SHOW (7469).

A message from FrontGate Tickets… "Due to an error, your Secret Project Order was inaccurately canceled and refunded…

Posted by Secret Project Festival on Monday, September 24, 2018

Tags: CancellationErrorfactory 93FrontgateinsomniacRefundsecret project festivaltickets
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Matthew Meadow

Matthew Meadow

Lover of all bass music. I'm not afraid to speak my mind and put it to paper, and I do it often. I call Los Angeles my home, there's no better place for emerging EDM. Get in touch with me more via email or Twitter.

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