Any public figure – whether it’s a person, corporation, artist, athlete, celebrity, etc. – will at some point face public criticism from fans, publications, or even just plain haters. It’s an inevitability of being in the public eye and being visible and known by a diverse and wide group of people.

One of the most polarizing figures of the dance music community is none other than one of its most positive members: Bassnectar. There are various reasons for his perceived divisiveness, from the actions of a select portion of his fans to his outspoken political ideologies, but it is a public figure’s response to criticism that is most revealing about their character.

It seems that while Bassnectar and his team believe that their NYE show in Atlanta went off with very few hitches, his fans have been a bit more vocal about some things that needed improvement. In response to fan criticism, a member of the Bassnectar team put out a response on the official Bassnectar subreddit. It hits on every point of fan complaints and criticisms: security, water, healthy & safety, and music & art.

However, one line permeated the message, and we’re paraphrasing here: “Don’t publicly criticize us. If you have complaints, do it privately in our email.”

The responses to this sentiment are especially critical.

These are of course only a small selection of the overall comments, but a fair representation of how many are reacting to the Bassnectar team’s official response. Bassnectar himself responded to many concerns and replies, and you can view his account and all of his responses here. The subsequent responses from the team member who posted the message originally were comparatively far less tactful.

And none of this should take away from the fact that Bassnectar and his team consistently do everything in their power in order to give fans the experience of a lifetime. This line from the message in particular represents that zeal perfectly: “Also, we will press any venue where we host a gathering to over-staff their vending and concessions. This is a constant wrestling match with any large venue, just trying to squeeze out the most A+ service for all attendees. We always work tirelessly to do this and always will.”

Read the full message from the Bassnectar team to the subreddit below.

A message from the Bassnectar Team: from bassnectar