83% of Snapchat Users Are Unhappy With The New Update

Yikes. Snapchat find themselves in hot water once again; and though it’s not finance-related, it’s not any better because they’ve upset their users. The newest update to the app redesigns the way that private messages and the platform’s Stories interact with each other which has led to a big wave of negative feedback on the Apple App Store.

According to data from TechCrunch, 83% of the reviews for the application in the regions that have undergone the design update have given it 1 or 2 star reviews (1,941 total) compared to the paltry 17% who have given it 3 to 5 stars (391).

In essence, Snapchat changed their Stories algorithm to display Stories from your favorite people and closest friends first, instead of by chronological order. By all accounts, that’s a pretty smart update that Twitter and Instagram have been using in their platforms, though user feedback doesn’t seem to reflect that. They also removed the platform’s ability to auto-run towards the next story automatically; instead, users have to manually tap a preview of the next Story in order to see it.

What seems to be most annoying for users, though, is that Stories from friends that follow you back have been moved to the inbox in between message threads rather than in its own separate Story section. In addition, if somebody isn’t following you back, their Stories have been moved to the Discover section.

Check out some of the feedback below.

We are sorry you feel this way! Can we help answer any questions about the new layout?

— Snapchat Support (@snapchatsupport) January 11, 2018

It’s not possible to revert to a previous version of Snapchat, but we are happy to help with any questions you may have about the
new layout.

— Snapchat Support (@snapchatsupport) January 11, 2018

Sorry to hear you feel this way. If you have any question regarding the new design we're happy to help!

— Snapchat Support (@snapchatsupport) January 11, 2018

Sorry to hear you feel this way. If you have any questions about the new design let us know!

— Snapchat Support (@snapchatsupport) January 11, 2018

We are sorry you feel that way Tahlia! We are here to help with questions if you have any.

— Snapchat Support (@snapchatsupport) January 11, 2018

H/T: TechCrunch