Cancellations are not unknown to fans of electronic music; there are dozens or hundreds every year. Whether the issue is an expired visa or miscommunication between the venue and artists, shit happens. The mark of a great event or promoter is in how they try to rectify the cancellation to those who paid to attend. In this case, Groovefest receives a failing mark.
48 hours before the event was to take place, the fest issued a statement on its Facebook stating that the company is liquidating its assets and will no longer be trading, effectively dissolving the company. The real issue is that the same statement notes that there will be no refunds for the event. Hundreds of people paid thousands of dollars each to attend the event and nothing is being done about it.
In a statement, Groovefest apologized for the incident, explaining, “We have been unable to hit our ticket sales targets despite all our efforts.” They offer phone numbers and contact details for those who made travel arrangements, though they advise everyone to not come to Punta Cana unless they can make arrangements beyond the festival.
“We also need to inform you that there will be no refunds in this case.”
The comments are predictably vitriolic and people are exceptionally angry and frustrated with the company. Dancing Astronaut dug up the terms of service for the fest, which read: “Should we cancel Groove Fest in circumstances other than those listed above [only actions of misconduct, natural disasters or act of God], we will offer you a full refund.” The regulations also stipulate that “If there are insufficient bookings for the Event, we reserve the right to cancel and let you know at least 7 days before the start of the Event.”
With only 48 hours notice, and no refunds actually offered, attendees would have a good chance in court if any legal action is taken.
H/T Music Times